Skip to content

1.   Parties, Definitions and Interpretation

In these terms and conditions, “Customer” shall refer to the customer for whom the Works are to be carried out by Sokket Limited, a company registered in England Wales with company number 14360172, or Sokket Limited’s appointed agents or subcontractors (“Sokket”). “Agreement” means the contract between the Customer and Sokket to carry out the Works, of which these terms form a part. “Works” means the property repair and maintenance services to be provided to the Customer by Sokket as detailed in the booking confirmation. This Agreement may only be varied in writing. For the purposes of these terms, “in writing” and “written” include by email and any document which is set out in a hand held device and any signature on a hand held screen shall be treated as in writing. In these terms words importing one gender also include all other genders and words importing the singular include the plural where the context so requires.

2.   General Provisions

2.1   All prices, quotes, or estimates offered by Sokket and all orders and instructions given by the Customer, howsoever received, are governed by these terms. They supersede any other terms appearing elsewhere and override and exclude any other terms previously agreed whether in writing or verbally, except where such terms are a schedule to a signed contract between the Customer and Sokket, in which event these terms shall apply to the extent that they are not inconsistent with that contract.

2.2   No person who is not a party to this Agreement will have any right to enforce it pursuant to the Contracts (Rights of Third Parties) Act 1999.

3.   Pricing and Booking

3.1   Works will be charged at the price quoted to the Customer at the time of booking. By providing payment details, the Customer confirms their acceptance of the quoted price. Such acceptance shall be recorded by way of a booking confirmation email.

3.2 No Works shall be carried out without receipt of a properly recorded booking confirmation.

3.3 Prices are set according to the work requested, and are non-negotiable.

3.4   Any price quotation provided by Sokket is subject to withdrawal or amendment at any time prior to acceptance by the Customer.

3.5   Unless otherwise stated, prices are shown inclusive of VAT.

3.6   Once a quotation is accepted by the Customer, it shall be variable by Sokket in the following circumstances:

3.6.1   prior to commencing, or during the conduct of, the Works, it becomes apparent to Sokket that information relating to the Works provided by the Customer was materially incorrect or insufficient in Sokket’s judgment such that a different price would have been quoted had the information been correct or sufficient; in such case Sokket reserves the right to adjust the quoted price accordingly, or charge the quoted price as a cancellation fee should the Customer be unwilling to pay the revised price; or

3.6.2 should it be unreasonably difficult, in Sokket’s judgment, to access the Works location due to debris, furniture, lack of parking, or for any other reason, or if the Customer has not met the requirements in paragraph 7 of these terms, Sokket reserves the right, in its sole discretion, to reschedule the Works for a later date, in which case it may charge an administration fee, or to charge the quoted price as a cancellation fee.

4.   Payment and Title

4.1   Payment is due immediately on completion of the Works.

4.2   Payment will be taken using payment details provided by the Customer at the point of booking. In the event that such payment should fail, or Sokket does not hold up to date payment details for the Customer, the Customer must make arrangements to pay for the Works immediately upon request.

4.3   Sokket shall be entitled to interest on a daily basis for any amount unpaid after the due date for payment at 4% above the Bank of England base rate, together with any charges which may be incurred by any collection agent appointed by Sokket, in addition to Sokket’s own reasonable administration costs in recovering said payment.

4.4   Sokket shall not be required to issue or deliver any certificates, guarantees, or any other documents regarding the Works until payment has been made in full.

4.5   Title in all parts, materials, and other items supplied by Sokket shall not pass to the Customer until payment for the Works has been made in full.

5.   The Works

5.1 All descriptions, graphics, etc. contained in any catalogues, price lists or advertisements, or otherwise communicated to the Customer, are intended merely to present a general idea of the Works and nothing contained in any of them shall form a part of the Contract.

5.2 Sokket does not accept any liability for any damage to removable fixtures or fittings in the area where Works are being carried out which have not been removed prior to the commencement of the Works.

6.   Commencement and Completion Dates

Dates specified for the commencement and completion of the Works are estimates only. Sokket shall use all reasonable endeavours to ensure that Works commence on the date and time agreed. However, it accepts no liability in respect of non attendance or late attendance on site or for the late delivery or non-delivery of materials. Time shall not be of the essence of the Contract except as provided in paragraph 15 below.

7.   Permits, Licences, other Consents and Access

7.1   It is the responsibility of the Customer to obtain all permits, licences, or other consents required in connection with the Works unless otherwise agreed in writing. The Customer shall provide clear access to enable Sokket to undertake the Works and will make all necessary arrangements with the proper persons or authorities for any traffic controls and signals required in connection with the carrying out of the Works. This includes any permission for Sokket to proceed over or carry out work on property belonging to third parties if this is necessary for the proper execution of the Works. The Customer shall indemnify Sokket against all claims of whatsoever nature made by such third parties arising out of the presence of Sokket on the Customer’s or such third parties’ property save where such claim results directly from Sokket’s negligence. The Customer shall be liable to Sokket for all loss or damage whether direct, indirect, or consequential suffered as a result of failure or delay by the Customer in performing the obligations referred to in this paragraph.

7.2   The Customer will ensure adequate unencumbered parking is available at the property at which Works are to be carried out. In the event that such parking is not made available, Sokket in its sole discretion shall either find nearby parking which the Customer agrees to pay the associated cost of in addition to a reasonable charge for the additional time required to do so, or terminate the booking and charge the agreed price as a cancellation fee. The Customer agrees to pay the costs of any parking fines which Sokket may attract as a result of parking at the Customer’s direction.

7.3 The Customer agrees to at all times provide a safe working environment for Sokket employees, agents, and sub-contractors for the purposes of carrying out the Works. Sokket shall not be required to enter any property where the only occupant is a minor.

8.   Removal of Waste Materials

8.1 The Customer shall be responsible for the removal of all waste materials resulting from the Works.

8.2 Unless explicitly offered, requested, and accepted during the booking process, Sokket shall not make good walls, floors, and ceilings damaged as a result of delivering the Works.

9.   Force Majeure

Sokket shall use all reasonable endeavours to carry out the Works on the agreed dates but shall not be under any liability to the Customer if it should be either impossible or impracticable to carry out the Works on the agreed dates, or at all, by reason of strike, lock out, industrial dispute, act of God, or any other event or occurrence beyond Sokket’s control.

10.   Inspection of Works and Support

10.1   The Customer agrees to inspect the Works within 24 hours after completion. Where the Customer considers that the Works are not in accordance with the Contract, they shall give written notice of their issues with the Works within 7 days from the date of inspection. In the absence of any such notice, the Works shall be presumed to be completed to the Customer’s satisfaction and free from any defect.

10.2   Should the Customer give notice of dissatisfaction per 10.1 above, Sokket shall attend the site of the Works to assess the Customer’s complaint. Should the Customer refuse or fail to provide access to the site, the Works shall be deemed to have been completed to the Customer’s satisfaction. Where the complaint is held to be legitimate, Sokket shall carry out such further or additional Works as are necessary to bring the Works into accordance with the original Agreement.

11. Sokket Guarantee

11.1 All Works carried out under these terms shall attract the benefit of the following Sokket Guarantee, except where the Works have not been paid for in full.

11.2 The Sokket Guarantee shall last for a period of 12 calendar months beginning from the day on which the Works are completed.

11.3 Until the Sokket Guarantee period elapses, the Customer shall be able to avail themselves of clause 10.2 above regardless of the period of time which has elapsed since the completion of the Works.

11.4  The Sokket Guarantee only covers labour, and excludes any parts, materials, or other items used in the Works, which are provided exclusively with the benefit of the manufacturer’s and/or supplier’s guarantee to the extent available.

11.5 The Sokket Guarantee further excludes:

  • systems or structures not installed by Sokket;
  • any recall arising from circumstances or factors known to the Customer but not notified or disclosed to Sokket prior to the work having been undertaken;
  • any defects resulting from misuse, willful act(s), or faulty workmanship by the Customer, or anyone working for or under the direction of the Customer other than Sokket; and
  • structural defects encompassing but not limited to subsidence and its resultant effect.

12. Sokket’s Liability

12.1   These terms set out Sokket’s entire liability in respect of the Works and Sokket’s liability under them shall be in lieu and to the exclusion of all other warranties, conditions, terms and liabilities, expressed or implied, in respect of the Works and the quality thereof.

12.2  Sokket’s liability shall be limited to:

  • liability for death or personal injury resulting from negligence in the course of carrying out Sokket’s duties;
  • the repair or making good of any defect pursuant to its undertaking in paragraphs 10 and 11; and
  • the reasonable costs of repair or reinstatement of any loss or damage to the Customer’s property if such loss or damage results from Sokket’s negligence and the Customer provably incurs such costs.

12.3 Sokket shall not be responsible for loss or damage suffered to any of the Customer’s property (whether or not Sokket is working on that part) where that damage is in whole or in part a consequence of a defect or weakness in that part of the property, or where the loss or damage has occurred as a result of a third party.

13.   Customer’s Liability

13.1   The Customer shall, in addition to their other liability as outlines in these terms, be liable for:

  • any loss, damage or injury, whether direct, indirect or consequential, resulting from failure or delay in the performance of the Customer’s obligations in connection with the Contract; and
  • the safety of both plant and machinery belonging to or hired in by Sokket and shall indemnify Sokket against its loss, theft or damage.

13.2    The Customer shall indemnify Sokket against all actions, suits, claims, demands, losses, charges, costs and expenses which Sokket may suffer or incur resulting from a failure or delay in the performance of the Customer’s obligations, undertakings, representations or warranties in connection with the Agreement.

14.   Cancellation

Where the Customer cancels an accepted booking with less than three calendar days’ notice, Sokket reserves the right to charge a cancellation fee equal to the quoted price for the Works.

15.   Waiver, Variation etc.

No waiver by Sokket of any breach by the Customer shall operate as a waiver of any preceding or subsequent breach by the Customer. No variation shall be effective against Sokket unless sanctioned in writing by Sokket. No forbearance or delay on Sokket’s part shall prejudice Sokket’s rights and remedies under these terms.